![]() ![]() A recovery strategy and recovery time objective detailed in full will complete your planning process. Have a recovery phase plan in place so that you can recover as quickly as possible from any disruptions. What happens if your business phone system goes down? Do your employees have strong Internet connections at home?ĭo you have a contact center team, and would your agents be able to continue handling calls and messages from customers at home? If your company does have a support or help desk team, then you should probably be looking at a cloud contact center platform that lets agents and supervisors keep working from home if they need (or want) to: That’s part of it, but more importantly, how should employees continue communicating for their everyday work? That includes critical business functions like talking to customers and vendors, reaching out to prospects, talking to teammates about ongoing projects and tasks, or even sending out mass text alerts in the middle of a crisis. When I say “ communications plan” here, I’m not talking about just disseminating information from HR or from senior leadership to the rest of the company during a catastrophic event. Both IT and information security send folks to COOP meetings and have designated ‘essential’ employees with specific COOP roles, but so do most other departments.” A robust communications plan Uptimefordays (great name) from /r/sysadmin says, “TBH our business continuity plan isn't spearheaded or led by IT, it's a multi departmental setup spearheaded by our COO. It impacts every other department in a company, and they should be consulted. Multi-team collaborationĪ good business continuity plan isn’t the product of the IT team’s work in a silo. If there’s a power outage or the network goes down and you can’t get online, it’s critical to have other ways of accessing this information in case of emergencies. Make sure you have emergency contact information for your employees, and especially your continuity team (if you have one) easily accessible, even if folks are outside the office. Cloud communications providers, on the other hand, let employees take phone calls, have video meetings, and send instant messages from a desktop or mobile app: If you’re in one of these danger zones, then you should already be looking at cloud solutions as part of your business continuity plan (if you haven’t implemented it already), which can help mitigate these threats by offering a work-from-anywhere option.įor example, businesses traditionally had on-premises phone systems-which had to be stored in offices and involved quite a bit of hardware. That might include weather events, cyberattacks, hardware failures, and technical issues. Is your main office located in an earthquake zone? Next to a river prone to flooding? Make a list of your potential threats. So, where to start with your business continuity plan? Do you start with your cloud communications platform? Or your CRM? Here’s a 6-point checklist of what you want to include in your business continuity plan. What does a business continuity plan typically include? 6 considerations for your checklist Here are a few examples of what a business continuity plan can cover:īusiness continuity plans vs. Generally, an IT business continuity plan specifically addresses information technology crises, while a general BCP will cover a wider range of events.īCPs can help businesses get back on their feet after a crisis-but only if the plans are implemented ahead of time. What is a business continuity plan?Ī business continuity plan (sometimes referred to as a BCP), is a step-by-step plan detailing how a business can continue operating even during a catastrophic event, like a natural disaster or a cyberattack. In just a bit, we’ll look at what real businesses are including in their business continuity plans-and also some of the best tips from Reddit’s (very generous) /r/sysadmin and /r/ITProfessionals subreddits. It's critical that you have a detailed and thought-out business continuity plan that minimizes business disruption. That’s your continuity plan for when the lights go out.īut what about when disaster strikes your business? What do you do when there are multiple systems, business processes, employee and client data, and hardware to handle? If you’re like most people, you grab your (hopefully) charged cell phone, and turn on the flashlight-and check to see when the power will be back on. You’re watching Netflix during lousy weather when suddenly the lights go out.
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